Helen Knipe – Practice Administrative/HR Manager
As Practice Administrative/HR Manager, Helen is involved in ensuring the practice runs as smoothly as possible. She will be able to help you with any problems you may have with the way the practice is run and will welcome constructive suggestions in writing to help us maintain and improve our services to you.
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as dealing with patient records and carrying out searches and practice audits.
Lisa Mace – Lead Dispenser
Lisa and her team of qualified dispensers aim to ensure that your medication is dispensed in a correct and timely manner. Details of how to order repeat medication can be found in our Prescriptions and medicines centre area.
We have 2 clinical administrators who handle all our recalls for your long-term conditions and routine vaccinations.
The other administration staff are responsible for managing the documentation that comes into and goes out of, the practice.
The secretaries assist the GP’s in ensuring all referrals are sent in a timely manner. As well as being the practice secretaries they also assist the surgery team and patients in liaising with local hospitals and services.