For appointments please telephone 0118 988 3473 between 8:30am – 6pm. (Please see below for information regarding our 24hour automated telephone appointment booking). Please tell the receptionist if you feel you need to be seen today. Receptionists will be able to help you better and direct you to the most appropriate healthcare professional if you can tell them in general terms the nature of your problem.
A full appointments system is used for all our surgeries including our branch surgeries and evening surgeries. Once you have registered you may see any of the doctors, but we encourage you to see the same doctor concerning a particular problem whenever possible. Urgent cases will always be seen on the same day by a member of our acute illness team. See our normal schedule of surgeries.
We provide a choice of different ways of consulting with a clinician (see below) and can offer doctor and nurse appointments at least four weeks in advance. If you require a chaperone for your appointment please inform reception when you book. Please note: your appointment may be videoed for training purposes. Consent will always be sought prior to this.
Please ensure you arrive in plenty of time for your appointment – if you are late you may have to wait until the end of the surgery so that we do not penalise other patients who have arrived punctually. We prefer it if you can book yourself in using the touch screen in the waiting room (at the Swallowfield Surgery only) as this frees up receptionists to answer the phone more quickly! If you need to cancel your appointment please do so as soon as possible to enable the time to be given to somebody else.
For those with impaired hearing, we have Hearing Loops available at all three surgeries. There is also an e-mail address which is available for those with speech or hearing difficulties. Please ask Reception for more details of both these services.
Online Appointment Booking
Due to Covid-19 we have had to suspend the online booking system for appointments. As soon as we can reinstate this service, we will amend this part of the website.
24 hour Automated Telephone Booking
If you don’t have internet access, you can still book GP appointments 24/7 using our automated telephone booking service, Patient Partner, which allows you to book, check or cancel appointments. All you need to use this service is a touch-tone telephone, your contact telephone number and your date of birth. To use Patient Partner, just ring (0118) 976 9606 and follow the simple instructions.
Please note – if we suffer a power cut in the area, our computer system will keep going for up to 20 minutes without power. After that it will shut down and this service will not be available until the computers are restarted. If the power loss happens when we are closed, this service will not be restarted until 8am the next working day.
If we have your mobile phone number, you will get a text reminding you of the date, time and location of your appointment the day before your appointment. If you do not want to receive these texts, please let us know.
Please note – you must remember to let us know if you change your contact telephone numbers, home or mobile!