For an appointment please telephone 0118 988 3473 between 8:30am and 6:00pm or you can use either our Telephone Automated System which is operational virtually 24 hours a day including Weekends and Bank Holidays, or the web based OnLine Booking System. Please tell the receptionist if you feel you need to be seen today. She may be able to help you better if you can tell her in general terms the nature of your problem.

A full appointments system is used for all our surgeries including our branch surgeries. Once you have registered you may see any of the doctors, but we encourage you to see the same doctor concerning a particular problem whenever possible. Urgent cases will always be seen on the same day but not necessarily by the doctor of your choice.

If your case is not urgent you can normally expect to see a GP within 2 working days, though you may have to wait longer if you want to see a particular doctor. If you donít need an appointment within 2 working days, you also have the option to book up to 4 weeks in advance if this is more convenient for you.

Please ensure you arrive in plenty of time for your appointment. If you need to cancel your appointment please do so as soon as possible to enable the time to be given to somebody else. You can cancel by ringing the reception desk on 0118 988 3473 but you can also use the automated telephone system or the OnLine Booking System or submit a cancellation form on line.

For those with impaired hearing, we have Hearing Loops available at all three surgeries. There is also an e-mail address which is available for those with speech or hearing difficulties. Please ask at Reception for more details of both these services.